BACHELOR · Bachelor of Hospitality Management, Hospitality Management
JAMK University of Applied Sciences · Jyväskylä, Finland
What competencies does the graduate have? Students graduated from the tourism and hospitality management programmes are real professionals in responsible, profitable and customer-oriented business. They understand the importance of taking care of customers and customer experiences in order to create long-term customer relationships. Responsibility and sustainability issues are relevant in all operations within tourism and hospitality industry. Development and management of work communities, customer-oriented processes and responsible business operations are core elements of a manager’s work. It is therefore important to follow trends and also anticipate future development. When studying in the tourism and hospitality management programme you can specialize in tourism, events, accommodation or restaurant business management. Students graduated from the tourism and hospitality management programme have a broad view of the development potential in the industry and diverse know-how about service management. Versatile competencies achieved in the programme build know-how to serve both domestic and international customers in innovative ways. Hospitality and business competencies achieved in the programme also offer possibilities to work in other industries where customer service, marketing, organising and development skills are needed. Tourism and hospitality management programmes provide understanding of responsible and sustainable business in addition to enhancing students' business competencies for working in international tourism industry. What kind of learning methods are used in the programme? Studies combine solid theoretical knowledge with diverse working life projects. Cooperation with companies and organisations in multicultural and international environment is in focus. The students also develop their team work, interaction and online studying skills. What kind of career opportunities does the graduate have? Management of memorable and responsible services is highlighted among the positions within tourism and hospitality management. A Bachelor of Hospitality Management can work in customer service, development and management positions or as an entrepreneur both in Finland and abroad. Graduated students work in private, public or third sector organisations.
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